Client Success Team Careers
Client Success Team Opportunity in: NY, Hoboken and Brooklyn
We are currently seeking an outgoing, results driven and detail-oriented individual to join our team as a Part Time Client Success Team (CST) Member at our New York City SoHo location. The part time Client Success Team (CST) Member is a front-line business driver and brand ambassador of Physique 57. Under the direction of the Studio Manager, CST’s must exhibit keen knowledge of our products, services and merchandise in order to deliver luxury customer service while maximizing studio sales. Pay is $15/hr.
Key Responsibilities:
- Provide top level concierge and reception service to clients
- Perform essential daily studio tasks and projects, including client check in, maintaining COVID-19 safety protocols, maintaining luxury studio look and feel, assisting clients with package selection, light housekeeping, etc.
- Maximize merchandise sales through excellent customer service, communication of product knowledge and merchandise presentation
- Build rapport with current and prospective clients to foster studio community and brand loyalty
- Maintain a positive attitude and represent the organization and its values in a positive way
- Provide support to Instructors and work as a team with all other staff
- Assist with the training and coaching of new hires for the Client Success Team as needed
- Maintain product knowledge for all studio retail operations
- Enthusiastically communicates retail product knowledge to clients
- Uphold company brand standards in terms of studio look and feel, client service and company culture
Requirements:
- Love of fitness and wellness
- 2+ years of customer service, sales and/or reception experience
- Prior sales experience in luxury goods is a plus
- Excellent written and verbal communication skills
- Energetic and enthusiastic
- Strong computer skills (MindBody software experience is a plus)
- Superior problem solving and multitasking abilities
- Strong work ethic and confidence in taking initiative
- Eagerness to learn and grow in a constructive, rapidly evolving environment
- Ability to work both independently and as part of a team
- Flexible availability is a must, i.e. weekends, nights, early morning, holidays
Physique 57 conducts background checks and computer literacy tests for final candidates.
The Studio Associate Opportunity in: Hoboken
The Studio Associate contributes to the company’s revenue growth through superior sales, client attendance and retention, staff development, and expense management. The Studio Associate will directly hire, manage, and develop Operations staff including Client Services Team members and Housekeeping staff.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job and may be subject to change at any time.
Reports to: Studio Owner
Key Responsibilities:
- Increase studio’s financial success by growing daily client attendance and retention
- Optimize class schedules and teacher assignments
- Grow existing client attendance and create recovery programs for lapsed clients
- Actively participate in, and attend, lead generation events (community, marketing, corporate)
- Provide an outstanding boutique shopping experience
- Create and maintain an upscale fitness atmosphere focused on customer retention and satisfaction
- Effectively hire and train Client Success Team to develop a high-performing team
- Engage with clients while in the studio to maintain a pulse on client satisfaction
- Manage day-to-day facility inventory and maintenance to ensure a luxury brand look and feel
Physique 57 conducts background checks and computer literacy tests for final candidates.